Return & Refund Policy

Last Updated: October 28, 2026

Support After Your Purchase

This policy explains how to request a return, report a product problem, cancel an order, or receive a refund from Quilvarno.

Quilvarno is owned and operated by Jiangxi Juesheng Qianli Technology Co., Ltd. The company is the seller responsible for purchases through this store, including customer support, returns, replacements, and refunds.

For assistance, email service@quilvarno.com.

Requesting a Return Within 180 Days

You may request a return of an eligible item within 180 calendar days after delivery.

Contact us before the return period ends. If your request reaches us within that period, it remains timely while you wait for our response and return instructions.

Please contact us before sending anything back. We will review your request and provide the appropriate return address and instructions.

Condition of Preference-Based Returns

If you are returning an item because you changed your mind, selected an unsuitable option, or no longer need it, the item should:

• Be unused, unwashed, and in its original condition.

• Have no stains, odors, damage, alterations, or signs of regular use.

• Include its original packaging, supplied accessories, instructions, and components.

• Be identifiable through an order number or other proof of purchase.

Careful unpacking and inspection alone do not automatically make an item ineligible. Please handle the product only as reasonably necessary to check its condition and suitability.

Products damaged through misuse, washing, modification, or handling beyond reasonable inspection may not qualify for a preference-based return. We will explain any eligibility concern when reviewing your request.

These conditions do not prevent us from addressing an item that arrived damaged, defective, incorrect, incomplete, or materially different from its description.

Information to Include

Email service@quilvarno.com with:

• Your order number.

• The email address used at checkout.

• The item you wish to return.

• A brief explanation of your request.

• Photographs or videos where relevant and available.

For a product problem, images of the affected area, packaging, or shipping label may help us understand what happened. If you cannot provide an image, explain the issue so we can discuss another way to assess it.

Do not include payment card numbers, passwords, or other unnecessary sensitive information.

Your Return Destination

Our company address is not a designated return address. Please do not send merchandise there.

After reviewing your request, we will provide the correct return destination and shipping instructions. The destination may depend on the item and fulfillment arrangement. If an international return is required, we will explain this before you arrange shipment.

If you have not received the instructions or are unsure about the address, contact us before shipping. Sending a package to an incorrect location may delay its handling.

Damaged, Defective, or Incorrect Items

Please inspect your order after delivery and contact us as soon as reasonably possible if an item is damaged, defective, incorrect, incomplete, or materially different from its description.

We will review the issue and provide an appropriate replacement, refund, or return solution at no additional cost to you.

If a return is required because of a product defect, shipping damage, or an error by our store, we will arrange or cover the applicable return shipping. Please wait for our instructions before purchasing return postage.

Keep the item and packaging while we assess the issue, if reasonably possible. Missing original packaging does not automatically disqualify a product-problem claim.

The standard return period does not limit any additional rights or remedies available under applicable law.

Return Shipping and Other Charges

For preference-based returns, customers are responsible for return shipping costs. The cost depends on the carrier, package size, and return destination.

Original shipping charges are generally nonrefundable for preference-based returns, except where otherwise required. If your order qualified for free outbound shipping, we do not deduct an estimated outbound shipping charge from your refund.

For approved returns caused by damage, defects, incorrect items, missing components, or a material mismatch with the description, the appropriate resolution will be provided without additional cost to you.

Quilvarno does not charge cancellation or restocking fees.

Packing and Sending Your Return

Pack the item securely to protect it during transport. Include the supplied components and use the original packaging where available.

If you are arranging shipping yourself, we recommend a trackable service and retaining the postage receipt until the return is resolved. Share the tracking details with our team so we can help monitor the shipment.

If a return package is delayed or appears lost, contact us with the tracking information. We will review the circumstances and available next steps.

Refund Review and Timing

Once your return reaches the designated location, we will inspect it and notify you of the outcome. If there is an eligibility concern, we will explain it and give you an opportunity to respond.

Approved refunds are issued to the original payment method within 5–10 business days after the returned item has been received, inspected, and approved.

For approved cancellations or refunds that do not require a return, the 5–10 business day period begins when the refund is approved.

Business days mean Monday–Friday, excluding applicable public holidays. Your bank or payment provider may require additional time to post the funds after we issue the refund.

If a refund has not appeared after the expected period, contact service@quilvarno.com. If the original payment method is no longer available, let us know so we can review the appropriate process with the payment provider.

Replacements and Different Product Options

Replacement availability depends on stock and the circumstances of the request. Contact us before returning an item for an exchange or replacement.

For a preference-based change, we may recommend returning the eligible item for a refund and placing a separate order for your preferred option.

For an item that arrived with a problem, we will explain the available remedies. We will not require you to make a new purchase to resolve our error.

Changes and Cancellations Before Shipment

Email service@quilvarno.com promptly if you need to change or cancel an order.

We will check its fulfillment status and make reasonable efforts to help. The processing period is not a guaranteed cancellation window, and changes may no longer be possible once preparation has progressed.

Orders cannot be canceled after shipment. An eligible item may instead be returned after delivery under this policy.

If an unshipped order is successfully canceled, the applicable payment will be refunded to the original payment method. No cancellation fee applies.

Delivery Problems

If your package is delayed, appears lost, or is marked delivered but cannot be located, contact us with your order number and tracking details.

We will investigate with the relevant carrier or fulfillment partner. A “Delivered” scan alone does not automatically close your request.

If a package is confirmed lost or cannot be delivered, we will arrange an appropriate replacement or refund. Further delivery information is available in our Shipping Policy.

Contact and Business Details

Nothing in this policy excludes or limits mandatory consumer rights. For help with a return, refund, cancellation, or product concern, contact us using the details below.

Brand Name: Quilvarno

Operating Company: Jiangxi Juesheng Qianli Technology Co., Ltd.

Company Address: Room 5198, Building 4, Chasheng East Road Cultural and Creative Center, High-Speed Railway Economic Pilot Zone, Shangrao City, Jiangxi Province, China

This company address is not a return address. Please contact us for return instructions.

Customer Support Email: service@quilvarno.com

Support Hours: Monday–Saturday, 9:00 AM–6:00 PM EST

We aim to respond to customer inquiries within 1–2 business days.